Spring Med Spa - Date posted: 25 Jan 2014
Walk in interview - 18th and 19th Jan 2014 9am to 1pm PLEASE SEND RESUME with photo FOR IMMEDIATE CONSIDERATION!!! We are located at Nanganallur , 2nd floor of BM.Hospital, Chennai ESSENTIAL JOB FUNCTIONS 1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. 2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. 3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 4. Maintain positive guest relations at all times. 5. Resolve guest complaints, ensuring guest satisfaction. 6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 7. Maintain complete knowledge at all times of: a) all Medical spa/Clinic features/services, hours of operation. b) all rates, special packages and promotions. c) availability status for any given day. d) scheduled daily group activities. e) Products/merchandise 8. Open Spa for business 9. Pick up and count contract bank. 10. Set up and maintain reception desk. 11. Access all functions and maintain security of computer/point of sale system. 12. Maintain log book/memo board. 13. Maintain locker key inventory and log. 14. Update notes and guest history in computer system. 15. Greet guests at entrance. 16. Make appointments. 17. Confirm treatment availability. 18. Book treatments. 19. Book Med spa services packages in computer. 20. Process VIP reservations. 21. Book standing appointments. 22. Enter guest reservations into system. 23. Advise of cancellation policy. 24. Guarantee status. 25. Change reservation. 26. Monitor employee spa use. 27. Handle guest special requests. 28. Process cancellations. 29. Process complimentary treatments. 30. Process no shows. 31. Check in guests at Med spa desk. 32. Establish method of payment. 33. Process medical releases, as needed. 34. Validate parking tickets. 35. Thank the guest. 36. Call no shows. 37. Monitor guest request hotline. 38. Monitor guest comment cards. 39. Maintain reception area. 40. Handle emergency procedures. 41. Check-in, check-out videos/books to staff. 42. Handle lost and found items. 43. Sell merchandise. 44. Follow loss prevention procedures. 45. Processes merchandise returns. 46. Ship guest purchases. 47. Process voids. 48. Make change. 49. Follow closing procedures. 50. Handle disputed charges. 51. Process payment. 52. Issue gift certificate. 53. Check out with Supervisor. 54. Provide guest spa tours. 55. Legibly document maintenance needs on work orders and submit to Manager. ...
Walk in interview - 18th and 19th Jan 2014 9am to 1pm PLEASE SEND RESUME with photo FOR IMMEDIATE CONSIDERATION!!! We are located at Nanganallur , 2nd floor of BM.Hospital, Chennai ESSENTIAL JOB FUNCTIONS 1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. 2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. 3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 4. Maintain positive guest relations at all times. 5. Resolve guest complaints, ensuring guest satisfaction. 6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 7. Maintain complete knowledge at all times of: a) all Medical spa/Clinic features/services, hours of operation. b) all rates, special packages and promotions. c) availability status for any given day. d) scheduled daily group activities. e) Products/merchandise 8. Open Spa for business 9. Pick up and count contract bank. 10. Set up and maintain reception desk. 11. Access all functions and maintain security of computer/point of sale system. 12. Maintain log book/memo board. 13. Maintain locker key inventory and log. 14. Update notes and guest history in computer system. 15. Greet guests at entrance. 16. Make appointments. 17. Confirm treatment availability. 18. Book treatments. 19. Book Med spa services packages in computer. 20. Process VIP reservations. 21. Book standing appointments. 22. Enter guest reservations into system. 23. Advise of cancellation policy. 24. Guarantee status. 25. Change reservation. 26. Monitor employee spa use. 27. Handle guest special requests. 28. Process cancellations. 29. Process complimentary treatments. 30. Process no shows. 31. Check in guests at Med spa desk. 32. Establish method of payment. 33. Process medical releases, as needed. 34. Validate parking tickets. 35. Thank the guest. 36. Call no shows. 37. Monitor guest request hotline. 38. Monitor guest comment cards. 39. Maintain reception area. 40. Handle emergency procedures. 41. Check-in, check-out videos/books to staff. 42. Handle lost and found items. 43. Sell merchandise. 44. Follow loss prevention procedures. 45. Processes merchandise returns. 46. Ship guest purchases. 47. Process voids. 48. Make change. 49. Follow closing procedures. 50. Handle disputed charges. 51. Process payment. 52. Issue gift certificate. 53. Check out with Supervisor. 54. Provide guest spa tours. 55. Legibly document maintenance needs on work orders and submit to Manager. ...