Jeevan Scientific Technology pvt ltd - Date posted: 22 Jun 2013
Job Responsibilities: • Interface with international customers. • Provide remote Technical support on implementation of technology using various networking products & applications and resolve product related issues through research and troubleshooting. • To troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction. • Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment. • Evaluate the scope for timely escalation and ensure that customer problems are addressed as per the priority. • Document all communication with the customer. Desired Profile: Primary Skills:- • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP). • IP addressing and sub netting, Routing concepts, VLSM/CIDR. • Working knowledge with routing protocols - RIP V1/V2, OSPF • BGP v4, IS-IS, VRRP, MPLS VPN, RSVP, LDP • Certification such as CCNP, CCIP and CCIE will be added value. Essentials: • 1-6 years of relevant experience from an enterprise support background. • Should have experience in configuration and troubleshooting high-end networks • The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills. • Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must. • Sound fundamentals and in-depth knowledge of Networking Concepts. • Should be flexible to work in international time zones. Work Location: Chennai Work Timing: US and UK shift ...
Job Responsibilities: • Interface with international customers. • Provide remote Technical support on implementation of technology using various networking products & applications and resolve product related issues through research and troubleshooting. • To troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction. • Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment. • Evaluate the scope for timely escalation and ensure that customer problems are addressed as per the priority. • Document all communication with the customer. Desired Profile: Primary Skills:- • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP). • IP addressing and sub netting, Routing concepts, VLSM/CIDR. • Working knowledge with routing protocols - RIP V1/V2, OSPF • BGP v4, IS-IS, VRRP, MPLS VPN, RSVP, LDP • Certification such as CCNP, CCIP and CCIE will be added value. Essentials: • 1-6 years of relevant experience from an enterprise support background. • Should have experience in configuration and troubleshooting high-end networks • The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills. • Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must. • Sound fundamentals and in-depth knowledge of Networking Concepts. • Should be flexible to work in international time zones. Work Location: Chennai Work Timing: US and UK shift ...