Aarambh - Date posted: 05 Mar 2014
• Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information. • Support and provide superior service via phones, e-mails and faxes as a receiver and caller • Use questioning and listening skills that support effective telephone communication. • Research required information using available resources • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. • Understand the impact of attitude in handling calls professionally • Provide customers with product and service information • Enter customer information and process service transactions. • Identify and escalate priority issues, route calls to appropriate resource • Follow up customer calls where necessary • Complete call logs • Effectively deal with job stress, angry callers, and upset customers • Use the most appropriate way to communicate with different behavior types on the telephone. • Apply the elements of building positive rapport with different types of customers over the phone. • Apply the proper telephone etiquette to satisfy various customer situations. • Apply appropriate actions to effectively control a telephone call. • Meets commitments to customers and organisation • Other duties as assigned. • Display Time flexibility towards shifts as per work floor requirements. ...
• Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information. • Support and provide superior service via phones, e-mails and faxes as a receiver and caller • Use questioning and listening skills that support effective telephone communication. • Research required information using available resources • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. • Understand the impact of attitude in handling calls professionally • Provide customers with product and service information • Enter customer information and process service transactions. • Identify and escalate priority issues, route calls to appropriate resource • Follow up customer calls where necessary • Complete call logs • Effectively deal with job stress, angry callers, and upset customers • Use the most appropriate way to communicate with different behavior types on the telephone. • Apply the elements of building positive rapport with different types of customers over the phone. • Apply the proper telephone etiquette to satisfy various customer situations. • Apply appropriate actions to effectively control a telephone call. • Meets commitments to customers and organisation • Other duties as assigned. • Display Time flexibility towards shifts as per work floor requirements. ...
