TNQ Books and Journals Pvt Ltd - Date posted: 02 May 2014
1. Responsible for delivering approximately 350,000 typeset pages per annum 2. Responsible for analyzing feedback from customers and taking appropriate corrective and preventive measures 3. Responsible for project management and effective manpower planning for the same 4. Share the corrective and preventive measures taken by the team to resolve any issues / feedback / complaints raised by the customer 5. Ensure and follow up with the team on the customers requirements and specifications 6. Update important feedback, communication, instructions to all the functional heads 7. Review / discuss the feedback with the account managers / functional heads and effective measures taken based on the Root Cause Analysis (RCA) 8. Coordinate the operational issues with all the respective functional heads for timely completion of all deliverables 9. Innovation, process improvement measures, driving the team to participate in process improvements...
1. Responsible for delivering approximately 350,000 typeset pages per annum 2. Responsible for analyzing feedback from customers and taking appropriate corrective and preventive measures 3. Responsible for project management and effective manpower planning for the same 4. Share the corrective and preventive measures taken by the team to resolve any issues / feedback / complaints raised by the customer 5. Ensure and follow up with the team on the customers requirements and specifications 6. Update important feedback, communication, instructions to all the functional heads 7. Review / discuss the feedback with the account managers / functional heads and effective measures taken based on the Root Cause Analysis (RCA) 8. Coordinate the operational issues with all the respective functional heads for timely completion of all deliverables 9. Innovation, process improvement measures, driving the team to participate in process improvements...