Imperium HR Consultants - Date posted: 17 Jun 2014
1. Job Role & Responsibility/Designation : Technical Support – Voice process 2. Location : Chennai 3. Domain/Vertical Voice : International 4. Level/Band : Associates / Technical Consultants 6. Educational Qualification : Any graduate, UG and PG 7. Professional Qualification : Technically trained on operating systems, ADS 8. Skills ( Must Have) Typing skills 9. Skills( Good to have) : a. OSI Layer b. TCP/UDP c. Network devices d. IP Classes e. DNS records and its functions f. DNS Queries g. Client and Server Operating Systems h. Active Directory (AD) i. AD server and Exchange Server j. Difference between hub, switch and router k. OSI Layers l. Layer 1 device, Layer 2 device and Layer 3device. m. Classes of IP addresses n. IP address range o. Difference between IPv4 and IPv6 address p. Difference between TCP and UDP q. ARP r. Port numbers: s. SMTP address 10. Experience ( Minimum) : 1.5 Years in Technical Support 11. Experience( Maximum) : 5yrs of Technical support voice experience 12. Job Description : Resolving technical queries from international customers...
1. Job Role & Responsibility/Designation : Technical Support – Voice process 2. Location : Chennai 3. Domain/Vertical Voice : International 4. Level/Band : Associates / Technical Consultants 6. Educational Qualification : Any graduate, UG and PG 7. Professional Qualification : Technically trained on operating systems, ADS 8. Skills ( Must Have) Typing skills 9. Skills( Good to have) : a. OSI Layer b. TCP/UDP c. Network devices d. IP Classes e. DNS records and its functions f. DNS Queries g. Client and Server Operating Systems h. Active Directory (AD) i. AD server and Exchange Server j. Difference between hub, switch and router k. OSI Layers l. Layer 1 device, Layer 2 device and Layer 3device. m. Classes of IP addresses n. IP address range o. Difference between IPv4 and IPv6 address p. Difference between TCP and UDP q. ARP r. Port numbers: s. SMTP address 10. Experience ( Minimum) : 1.5 Years in Technical Support 11. Experience( Maximum) : 5yrs of Technical support voice experience 12. Job Description : Resolving technical queries from international customers...