Emblaze Services - Date posted: 02 Jul 2014
Process: ------------- Voice Process, International BPO Customer Service Representative Job Purpose: ------------------------------------------------------------------- 1) Serves customers by providing product and service information 2) Resolving product and service problems. Customer Service Representative Job Duties: --------------------------------------------------------------- 1) Attracts potential customers by answering product and service questions; suggesting information about other products and services. 2) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem 3) Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 4) Contributes to team effort by accomplishing related results as needed. Skills: --------- Candidate Should be open to 1) Work in rotational shift environment (3am to 11am or 6am to 3.30pm) 2) Customer Service, Product Knowledge, Quality Focus 3) Problem Solving,Documentation Skills 4) Listening, Phone Skills, Resolving Conflict 5) Pleasant telephone voice/manner 6) Excellent English communication skills- verbal & written 7) Basic Computer Knowledge. Qualification: ----------------- 1) +2 passed 2) Candidates with any graduation degree 3) Candidates with any Masters Experience: ---------------- 0 - 3 Years of BPO work experience preferred (not mandatory) Pickup - Drop Facility will be provided !!! Interested candidates, get in touch with us immediately. Contact person: Anitta For further queries, please get it touch with us with your updated resume along with photo. Warm Regards, Team Emblaze...
Process: ------------- Voice Process, International BPO Customer Service Representative Job Purpose: ------------------------------------------------------------------- 1) Serves customers by providing product and service information 2) Resolving product and service problems. Customer Service Representative Job Duties: --------------------------------------------------------------- 1) Attracts potential customers by answering product and service questions; suggesting information about other products and services. 2) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem 3) Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 4) Contributes to team effort by accomplishing related results as needed. Skills: --------- Candidate Should be open to 1) Work in rotational shift environment (3am to 11am or 6am to 3.30pm) 2) Customer Service, Product Knowledge, Quality Focus 3) Problem Solving,Documentation Skills 4) Listening, Phone Skills, Resolving Conflict 5) Pleasant telephone voice/manner 6) Excellent English communication skills- verbal & written 7) Basic Computer Knowledge. Qualification: ----------------- 1) +2 passed 2) Candidates with any graduation degree 3) Candidates with any Masters Experience: ---------------- 0 - 3 Years of BPO work experience preferred (not mandatory) Pickup - Drop Facility will be provided !!! Interested candidates, get in touch with us immediately. Contact person: Anitta For further queries, please get it touch with us with your updated resume along with photo. Warm Regards, Team Emblaze...