Ecphasis Infotech - Date posted: 04 Jul 2014
• The primary and basic responsibility is to manage all the daily tasks and works of the BPO. • The agents have the duty to discuss every complicated matter with the supervisors, team leaders, people in-charge, and other professionals effectively to settle the important issues. • The agent has to work for lessening the number of mistakes or errors so has to monitor day to day calls. • The agent has to provide effective customer service such as handling complicated customer queries, issues, complaints, and questions. • They need to set the effective goals aiming for better quality, escalating sales, high speed and efficiency. ...
• The primary and basic responsibility is to manage all the daily tasks and works of the BPO. • The agents have the duty to discuss every complicated matter with the supervisors, team leaders, people in-charge, and other professionals effectively to settle the important issues. • The agent has to work for lessening the number of mistakes or errors so has to monitor day to day calls. • The agent has to provide effective customer service such as handling complicated customer queries, issues, complaints, and questions. • They need to set the effective goals aiming for better quality, escalating sales, high speed and efficiency. ...