System Administrator (Tamil Nadu)

Skypro Technologies - Date posted: 08 Jul 2013
 Perform advanced trouble shooting of UNIX / Linux / Storage and Backup failures – L3 level support.  Handle escalations from L2 incident Management team.  Coordination on Problem analysis and providing RCA.  Plan, execute and report Availability, Performance & Capacity management of Wintel servers and services.  Coordination with vendor / Service provider for problem resolution.  Change Impact analysis and Change coordination  Resolving Storage and Backup incidents and problems.  Storage / Backup Patch management  Plan and execute DR requirements for the tower and coordinate the same at project and program level requirements.  Troubleshoot hardware and proved hands and feet support.  Meet reporting requirements and represent the tower in customer, project, program meeting and audits as required.  Lead the tower for technical operations, Operations standardization and documentation review.  Manage, maintain & update the Knowledge management database for the tower.  Coordinate with customer in creation of SOP’s, Templates, policies, etc. And make sure they implemented and effective.  Making sure that all the resource meets the required security standards, policy and operations standards, quality guideline and procedure and process are followed at all times.  Conduct audits on incident ticket and service request and recommend of improvements  Analysis all the incident, service tickets and initiate for Service improvement and Lean programs....