Reliable business solution & service pvt ltd(RBSS) - Date posted: 18 Jul 2014
Job Responsibility:- · Analyze the Coaching / Training needs of the agents & support them in delivery. · Participate in calibrations to ensure consistent scoring & feedback delivery approach. · Keep the reps updated on new process changes/updates, improvement initiatives. · Conduct Compliance, Communication & Process Awareness sessions for new hires. · Support floor Training Initiatives: Resolution & Communication /Vitality Trainings / RVP etc. · Handle PnP Escalations. Should have a training Exp in HDFC, BSNL, Aritel, Aircel, IHO Process · Develop Action plans and report out the improvement process in business reviews. · Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process. Location: Reliable Business Solution & Service Pvt Ltd Shift: General shift Walkin Date: 18.07.2014 to 24.7.2014 (Sunday Holiday) Walkin Time: 9.30 to 2.00 Contact person: Lakshmi Venue: Reliable Business Solution & Service Pvt ltd 1st floor, A block, Narayana Complex, No 29, Sarathy Nagar, Velachery, chennai - 600042...
Job Responsibility:- · Analyze the Coaching / Training needs of the agents & support them in delivery. · Participate in calibrations to ensure consistent scoring & feedback delivery approach. · Keep the reps updated on new process changes/updates, improvement initiatives. · Conduct Compliance, Communication & Process Awareness sessions for new hires. · Support floor Training Initiatives: Resolution & Communication /Vitality Trainings / RVP etc. · Handle PnP Escalations. Should have a training Exp in HDFC, BSNL, Aritel, Aircel, IHO Process · Develop Action plans and report out the improvement process in business reviews. · Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process. Location: Reliable Business Solution & Service Pvt Ltd Shift: General shift Walkin Date: 18.07.2014 to 24.7.2014 (Sunday Holiday) Walkin Time: 9.30 to 2.00 Contact person: Lakshmi Venue: Reliable Business Solution & Service Pvt ltd 1st floor, A block, Narayana Complex, No 29, Sarathy Nagar, Velachery, chennai - 600042...