USAM Technology Solutions Pvt Ltd - Date posted: 27 Jun 2014
JOB DESIGNATION/ROLE/POSITION Service Engineer / Customer Support Engineer JOB LOCATION Chennai JOB DESCRIPTION/JOB RESPONSIBILITIES • To install and repairs hardware equipments such as printers, plotters and other Products supplied by USAM • To study the blueprints, schematics, manuals, and other specifications of equipments to determine installation procedures. • To execute the works assigned by the Manager/Team Leader/ Coordinator • To attend all break down calls and fix the issues • To attend to all preventive maintenance activities arise out of maintenance contracts • To keep the office systems and printers in working condition • To collect the installation report/service call report from the customer after completing the assigned task and to collect customer satisfaction survey report • To attend all warranty calls and inform the company about the spares required to fix the problems • To work in align with the company’s expectation of the customers at all times • To enhance the technical knowledge by attending the technical courses offered by USAM as well as by the principal companies involved...
JOB DESIGNATION/ROLE/POSITION Service Engineer / Customer Support Engineer JOB LOCATION Chennai JOB DESCRIPTION/JOB RESPONSIBILITIES • To install and repairs hardware equipments such as printers, plotters and other Products supplied by USAM • To study the blueprints, schematics, manuals, and other specifications of equipments to determine installation procedures. • To execute the works assigned by the Manager/Team Leader/ Coordinator • To attend all break down calls and fix the issues • To attend to all preventive maintenance activities arise out of maintenance contracts • To keep the office systems and printers in working condition • To collect the installation report/service call report from the customer after completing the assigned task and to collect customer satisfaction survey report • To attend all warranty calls and inform the company about the spares required to fix the problems • To work in align with the company’s expectation of the customers at all times • To enhance the technical knowledge by attending the technical courses offered by USAM as well as by the principal companies involved...